RELEASE OF INFORMATION

With the MedDocx Release of Information Support Program, you can supplement your existing ROI program with expert oversight, workflow management tools and the verification support required to ensure compliance and simplify ROI request processing.

• Expert Program Oversight: You can improve quality assurance (QA) and enable the consistent, timely and HIPAA-compliant fulfillment of all billable requests under the guidance of MedDocx experts.
• ROI Online Platform: You can improve your ability to track and manage all ROI requests with access to MedDocx’s ROI platform. Leveraging this technology, you’ll gain a single view to all ROI requests, be able to provide patients with an Accounting of Disclosures and enjoy more timely and efficient processing.
• Billable Request Support: By offloading the time-intense, highly complex processing of billable requests to MedDocx, you can more strategically leverage your limited resources and employee bandwidth.

• Rapid and secure e-delivery methods for instant access to PHI
• Quicker turnaround times for patients and requestors
• Direct online connection with the Social Security Administration
• Access to our web-based Portal for real-time status updates
• HIPAA-compliant direct messaging to MedDocx representatives
• Online status checks, payments and account details for requestors
• Records stored in secure portals for easy access and management
• Detailed monitoring, searching and reporting capabilities

Our Security Standards:

• High-grade SSL data encryption at transfer and 256-bit AES at rest
• Encryption keys securely stored and frequently rotated
• Activity occurring from an unfamiliar IP address triggers a red flag and notification is sent to an administrator for immediate attention
• Multiple data centers for SAS-70 Type II Compliance at every step
• Advanced measures used for redundancy, availability, physical security and continuity on all stored data
• Systems automatically log actions taken on every request, providing a full audit trail by event date, time, user, email, IP address, and action
• All requests are passed through our “triple check system”
• All patient medical records are validated by critical information, including: name, date of birth, social security number, date range, and record type requested per HIPAA guidelines

Each phase of our process has been refined for optimal delivery speed and information security.

1. Validate the legitimacy of the requester to protect sensitive information.
2. Capture, collect and sort requested information.
3. Create invoice for the ROI services performed and those that have yet to be completed.
4. Package and validate patient information for delivery.
5. Collect ROI fees, or submit invoice prior to delivering content.
6. Deliver information to the verified requestor.
7. Send fulfillment notifications to the parties involved after delivery has been made.
8. Authenticate the receipt of information.
9. Track ROI content activity.

Our Release of Medical Information solution further reduces the risk of missed deadlines by providing valuable insights such as operational reporting to the executing ROI team, analytics to management, and predictive and actionable analytics to management. Our platform’s predictive and actionable analytics features identify records and requests that are in danger of missing the 10-day cutoff period. It determines which data is missing and automatically alerts all relevant parties so the issue can be corrected and the ROI request fulfilled on schedule.

Information can be released in a variety of formats including paper, digital and the direct delivery of data to EMRs or even archived EHR data systems.